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Microsoft Responds to Video Marketplace Problems

Despite only launching two days ago, many Xbox 360 owners in the US have expressed their displeasure at Microsoft’s new Video Marketplace. Many people who used the service have been disappointed with the services’ incredibly slow download speed and even receiving different content to which they paid for.

Larry Hryb, aka Major Nelson, stated on his blog that the team is working round the clock to fix the errors.
“We’ve made progress over the past 24–hours, and the team is dedicated to fixing the issues and continues to work as fast as they can around the clock to get the service running as seamlessly as you have come to expect. We strongly encourage all folks who have experienced an error message or did not receive a download they purchased to call customer support at 1-800-4MYXBOX.

“I also want to mention that if you see the ‘Points have been deducted from your account…’ message when you are trying to download free content, we are NOT deducting points. Thanks for your patience, and please know that the team is prepared to make things right for those affected, including refunding Microsoft Points where appropriate and as quickly as possible.”

Hryb also suggests checking out the Video Marketplace forum over at Xbox.com if you have any problems.

Originally Written By: Scott Webber


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