343 Industries has admitted that they fully deserve the criticism they have received following matchmaking issues with Halo: The Master Chief Collection.
Writing on the Halo Waypoint forums, executive producer Dan Ayoub said: “From everyone at 343 Industries, we are truly sorry and feel your frustration. You deserve better and we are working day and night to find solutions as quickly as possible, with our first priority focused on matchmaking improvements.”
He continued: “Tomorrow morning (Wednesday morning Pacific Time) we plan to roll out a number of server updates to help improve matchmaking. Again, these are server-side fixes, so you won’t need to take a content update or reboot your console; you should see the effects right away.”
Ayoub also detailed another update for the collection of remastered Halo titles: “In addition, we are targeting another release for this weekend, which will address a number of other community priorities. An unrelated issue with services is also causing achievements to not unlock correctly, and we realize this just makes it all feel a bit worse.”
The issues have been blamed on the extremely large scale of the title: “A game as large as Halo: The Master Chief Collection has a massive surface area, and while we made every effort to have the best launch possible for our fans, issues surfaced with launch and we’re committed to improving this as fast as possible and get you all into matches. We’re committed to improving things as fast as possible so you can have the Halo experience you’ve been waiting for.
“Your feedback has been helpful for us in isolating issues, so please keep the input coming. We thank you for your continued patience and understanding while we work through these challenges. The development team at 343 Industries worked insanely hard to create Halo: The Master Chief Collection for you, and we won’t stop until it’s worthy of your passion for our franchise.”
Halo: The Master Chief Collection launched on the Xbox One on Tuesday, November 11th, 2014.