Overcharged Braid Customers get Refund
A couple of weeks ago arcade wonder Braid temporarily discounted down to only 800 microsoft points. Excited gamers jumped at the chance of picking Braid up a little cheaper only to find that they were charged the full 1200 instead of the discounted price.
Finally Microsoft are dishing out apologies and discounts to those charged the full price along with a little extra on top for the inconvenience. 100 points on top of the 400 refunded doesn’t seem like much but at least they are giving something on top rather than just the refund.
Below is the full apology email;
Dear Xbox LIVE Gold Member:
We launched Deal of the Week program on Feb 23rd, 2009 as an added benefit to your Gold membership and we are very excited to see the overwhelming response we have received from our loyal users such as you.
As a result of the increased transactions we know that you experienced an intermittent Xbox LIVE issue, which resulted in you being charged full price of 1200 points for the ‘Braid’ deal instead of the discounted price of 800 points. We sincerely wish to apologize for the
technical glitch and would like to take this moment to thank you for your patience and understanding as our team worked around the clock to fix this problem.
We will not only be crediting back the 400 points that were overcharged, but also be crediting an extra 100 points as a token of our appreciation and as a thank you for your loyalty during this period. You will see a credit of 500 points in your account in the coming weeks.
Do you think the discount + 100 points was enough to justify waiting 2 months? Let us know in the comments below.