Microsoft Finally Responds to Ring of Death Shame

Microsoft Finally Responds to Ring of Death Shame

Published On July 5, 2007 | By Console Monster | News

Just as we were beginning to get the impression that the notoriety of the Xbox 360’s ‘3 Red Light’ general hardware failure issue was on the brink of spilling over into mainstream media, and even the courts, Microsoft has pre-empted their seemingly inevitable comeuppance by offering an extended warranty to Xbox 360 owners worldwide whose machines have been casualties of the ‘Ring of Death’. Oh and if you’ve already paid for yours to be repaired out of warranty, you’ll be refunded.

In an open letter from Microsoft’s Peter Moore, Head of Xbox and their Games division in general, the move was detailed:

“As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console.This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message.If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date.We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past.”

You can read the letter in full here, there is also an FAQ on the extended warranty.

Originally Written By: Edward

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